Qq9 Terms and Conditions — Complete Guide to Using the Platform

1 General Terms

These Terms and Conditions ("Terms") govern the use of the qq9 platform (https://qq9.click) and all associated services. qq9 is a platform operated by an international online gaming company.

Please read and understand these Terms & Conditions before creating an account or using qq9. If you do not agree with any of these terms, please refrain from using qq9's services.

Qq9 reserves the right to update these Terms & Conditions at any time. Users will be notified via their registered email address, and the revised terms will be published on the website.

• These Terms are available in both Bengali and English. In the event of any dispute, the English version shall prevail.
• Using any qq9 service constitutes acceptance of these Terms & Conditions.
• If any part of these Terms & Conditions is unclear, please reach out to the qq9 support team for assistance.

2 Account Registration

To open an account with qq9, the following information must be provided accurately: full name, date of birth, email address, mobile number, and current address. Registering with incorrect information may result in account closure.

Each person may register only one account. If multiple accounts are found under the same individual, all accounts will be closed and any funds held may be forfeited.

• Keep your account password strong and never share it with anyone.
• Users are fully responsible for the security of their own accounts.
• Transferring or selling your account to another person is strictly prohibited.
• For any account-related issues, contact us at support@qq9.click.

3 Eligibility & Age Requirements

Users must be at least 18 years old to access qq9's services. Minors are strictly prohibited from using the qq9 platform. qq9 reserves the right to request proof of identity at any time for age verification purposes.

The following individuals are not permitted to use qq9's services:

• Any individual under 18 years of age.
• Individuals in countries where online gaming is prohibited by law.
• Individuals previously banned by qq9.
• Anyone currently under a self-exclusion arrangement.
• Qq9 employees and their immediate family members.

4 Identity Verification (KYC)

Qq9 follows a KYC (Know Your Customer) process to maintain a safe and compliant platform. All users must complete identity verification before making a withdrawal.

The following documents are required for KYC verification:

• Scanned copies of both sides of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership (Mobile Pay/Nagad number verification).

KYC verification typically takes 24–48 hours to complete. Withdrawals will be temporarily on hold during this period.

5 Deposit Policy

The following rules apply to deposits made on qq9:

• The minimum deposit amount is ৳500.
• The maximum daily deposit limit is determined by the user's account tier.
• Deposits must be made from a payment method registered in the user's own name.
• Depositing through a third party is strictly prohibited.
• Deposits are usually credited instantly. If there is a delay, please contact support.

Qq9's accepted payment methods include Mobile Pay, Nagad, Rocket, Dutch-Bangla Mobile Banking, and select debit/credit cards. qq9 does not charge any deposit fees, though your payment provider may apply their own charges.

6 Withdrawal Policy

The following conditions apply to withdrawals from qq9:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals cannot be processed until KYC verification is complete.
• Withdrawals must be made via the same payment method used for the original deposit.
• Bonus balances cannot be withdrawn directly — wagering requirements must be completed first.
• Approved withdrawals are typically processed within 15 minutes to 24 hours.

If you experience an unusual delay with any withdrawal, please contact support@qq9.click. qq9 is committed to ensuring fast payouts with full transparency.

7 Bonus & Promotion Terms

All bonuses and promotional offers on qq9 come with specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

• Welcome Bonus: Available to new members once only. Wagering requirements generally range from 10x to 30x.
• Deposit Bonus: Awarded as a percentage of a specific deposit. The maximum cap varies per offer.
• Cashback: A percentage of losses incurred over a specified period will be refunded. This may not be directly eligible for withdrawal.
• Free Bet: Must be used on specified markets at minimum qualifying odds. Winnings are paid as profit only, excluding the stake.

Bonuses are generally valid for 7 to 30 days. If the wagering requirement is not met within that period, the bonus will be forfeited. Any attempt to claim bonuses using multiple accounts or false information will result in account closure.

8 Betting Rules

The following general rules apply to all betting on qq9:

• The minimum bet amount is ৳50. Maximum limits vary by match and market.
• Once a bet is confirmed, it cannot be changed or cancelled.
• A cash-out option is available where applicable, though not all bets are eligible for this feature.
• If a match is cancelled, the stake is refunded. For accumulators, the cancelled match is removed and the bet is recalculated accordingly.
• Qq9 reserves the right to void any bet placed at incorrect odds due to a technical error.
• Qq9 may void any bet suspected of involving match-fixing or score manipulation.

Odds can change rapidly during live betting. If odds change after a bet is submitted, qq9 reserves the right to accept or reject the bet at the updated odds.

9 Prohibited Activities

The following activities are strictly prohibited on the qq9 platform:

• Opening or operating multiple accounts.
• Registering using fake or someone else's identity details.
• Placing bets on behalf of, or in the name of, a third party.
• Bonus abuse or arbitrage betting.
• Deliberately exploiting technical vulnerabilities or bugs in the platform.
• Using money from illegal sources or engaging in money laundering on the platform.
• Threatening or harassing other users.
• Attempting to hack or gain unauthorized access to qq9's systems.

If any such activity is detected, qq9 will close the account, forfeit all balances, and take legal action where necessary.

10 Account Suspension & Termination

Users may close their account at any time by sending a request to support@qq9.click.

Qq9 may close a user's account for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Evidence of fraudulent activity.
• KYC verification not completed.
• Account inactivity for an extended period (24 months).
• A self-exclusion request submitted by the user.

Upon account closure, any remaining balance (if applicable and not subject to forfeiture) will be refunded. Payouts for active bets will be settled once results are confirmed.

11 Responsible Gaming

Qq9 is deeply committed to responsible gaming. We believe betting is a form of entertainment, not a source of income. To protect our users, we offer the following tools:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Betting Limits: Set a betting limit for a given period before you start.
• Session Timer: Set a maximum time limit for each session.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Take a permanent break from the platform for anywhere between 6 months and 5 years.

If you feel betting is becoming a problem, Responsible Gaming Visit the page and get assistance. qq9's support team is available at any time to help you.

12 Privacy & Data Protection

Qq9 treats the protection of users' personal data as its highest priority. Our full data policy Privacy Policy page.

• User data is collected and used solely for the purpose of providing our services.
• Personal data is never sold to third parties.
• Information may be disclosed to authorities where required by law.
• All data is stored with SSL encryption.

13 Limitation of Liability

Qq9 is not liable for the following:

• Live betting disruptions caused by loss of internet connectivity.
• Delays or errors caused by third-party payment providers.
• Issues arising from the user's own device or internet connection.
• Not receiving the expected outcome from betting.
• Force majeure events — including natural disasters, cyberattacks, and similar circumstances.

Qq9's total liability shall not exceed the amount of the relevant bet or transaction under any circumstances.

14 Dispute Resolution

For any dispute or complaint, please contact qq9 customer support in the first instance. Our team aims to respond to every complaint within 48 hours.

• To file a complaint, email us at: support@qq9.click.
• Include your account ID, a description of the issue, and any relevant screenshots with your complaint.
• If the issue remains unresolved through support, you may escalate it to qq9's licensing authority.
• Qq9's decision shall be final in all disputes, and will always be made in a fair and transparent manner.

Disputes regarding betting results must be raised within 30 days of the event. No complaints will be accepted after this period.

15 Changes to Terms

Qq9 reserves the right to modify, amend, or update these Terms & Conditions at any time. In the event of changes:

• A notification of any changes will be sent to your registered email address.
• Updated Terms will be published on the website with the date of revision clearly noted.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.
• At least 7 days' notice will be given prior to any significant changes.

The most current version of the Terms will always be available on this page. To request a copy of a previous version, email support@qq9.click.